Questions
General Questions
  1. How do I reach Yamada´s hotline?
  2. My DVD Player seems to be defective! What do I do?
  3. Where do I get the latest firmware?
  4. Where can I find more information about DVD?
  5. What can I do with the manual?
DVD Players
  1. Why do color or brightness of the image pulsates?
  2. The sound comes only from two speakers, although 5.1 system is connected.
  3. VideoCDs I burn do not work properly in the DVD player!
  4. Buzzing tones from speakers connected to the DVD player
  5. DVD player detects no DVDs ("NO DISC") I created
  6. PBC-ON / PBC-OFF on playback of VCD/SVCD
  7. What is progressive scan?
  8. Can I upgrade my DVD Player to play DIVX?
  9. What is a Dolby Pro-Logic Surround?
  10. What is Dolby Digital(AC-3)?
  11. What is DTS?
  12. Why is my DVD Player Only Playing Back in Two Channels?
  13. Why Are All DVD Disks Labeled "Dolby Digital" But Some Do Not Play in 5.1 Channel Surround?
  14. Does the DVX-5500 read PAL DVDs on an NTSC television and vice-versa?
  15. I have problems playing CD/DVD which have worked before,what can I do?
  16. Why do I have no picture after upgrading the firmware of DVX-5500 ?
  17. HTS-3500 - The Fan is running all the time, why?
  18. MPEG4 - DVX-6000/6100 My selfmade DVD's won't run properly,why?
  19. MPEG4 - DVX-6000/6100 Why is zoom function not working on MPEG4 files?
  20. MPEG4 - DVX-6000/6100 Does the Player support subtitles?
  21. MPEG4 - DVX-6000/6100 the movie/sound stutters,why?
  22. MPEG4 - DVX-6000/6100 Player crashes when a folder is selected.
  23. MPEG4 - DVX-6000/6100 My subtitles won't work
  24. DVX-6000: the player displays "NO DISK"
  25. HDD not working with MX205-USB?
  26. Jerky HDD Playback from MX205-USB?
  27. Chili DVD-2300, Front Display does not work?
AstraStick
  1. AstraStick - Why there are only Windows 98/98SE drivers available?
  2. AstraStick - Where can i find MacOS drivers?
  3. AstraStick - Why did i get a write protected error?
DVD Recorder
  1. DVR9300, Sound is missing when playing DVD
  2. DVR9300 does not record to DVD-minus!
  3. DVR9300, i want to edit recordings on HDD, cut off commercials..
  4. Which DVD-Recorders do support Showview!?
  5. DTR-1000HX , Timer does not work properly
GPS-Navigation
  1. Where to get new MAPS or Software update?


Answers
General Questions
  1. How do I reach Yamada´s hotline?
    Yamada answers technical questions solely by e-mail at support@yamada.de.
    [Back to top]

  2. My DVD Player seems to be defective! What do I do?
    As RMA procedures differ from country to country, please contact your local Yamada distributor or dealer for further instructions.
    [Back to top]

  3. Where do I get the latest firmware?
    If available, firmware files for Yamada DVD players can be downloaded from UMAX Internet site.
    [Back to top]

  4. Where can I find more information about DVD?
    There are some very good webpages available: - DVD-R Help - Doom9 - The DVD-Forums
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  5. What can I do with the manual?
    Make sure to read it first before you use the DVD-Player! Most of the questions will be covered within the manual.
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DVD Players
  1. Why do color or brightness of the image pulsates?
    You have probably connected your DVD player to a VCR, which passes the video signal to the TV. The MacroVision copy protection of the DVD player does not allow connecting the player to a VCR without picture corruption. Please connect the DVD player directly to your TV.
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  2. The sound comes only from two speakers, although 5.1 system is connected.
    DVD players ship set to a two-channel output of a TV. For a six-channel output you have to set the audio options accordingly. See Image. For audioCDs and MP3 files two-channel output is used.
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  3. VideoCDs I burn do not work properly in the DVD player!

    The reason your DVD player does not play properly video CDs you create (staggering blayback, picture only, sound only, green picture) is in most cases a non-standard VCD format. The possible deviations are picture resolution, framerate or video/audio bit rate. The proper values are listed in the table below.
    The fact that your PC plays the same CD is by no means a proof for a malfunction of the DVD player. Due to the installed codecs, a PC can also play non-standard formats. Current CD burning software (e.g. Nero www.ahead.de ) can recognize a non-standard format of the source file before burning and even possibly correct it. See Picture.
    Further informationen to this topic can be found at http://www.dvdboard.de/vcdfaq.html and in this PDF file

    PAL
    VCD S-VCD
    StreamType MPEG1 MPEG1/MPEG2
    Resolution 352x288 up to 480x576
    Frame rate 25fps 25fps
    Bitrate Video 1150KBit/s 2264KBit/s
    Bitrate Audio 224KBit/s 256KBit/s
    Bitrate Tolal 1374KBit/s 2600KBit/s

     


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  4. Buzzing tones from speakers connected to the DVD player
    For informationen to this topic see this PDF file .
    [Back to top]

  5. DVD player detects no DVDs ("NO DISC") I created
    At the attampt to play a DVD you created the player shows a massage "NO DISC". The reason is probably the so called "Book Type" of the DVD. If the DVD does not get recognized as DVD-ROM some players might not play these CDs. A possible solution could be changing the DVD type. The burning software "NERO Burning Rom", version 5.5.10.15 or later, allows selecting the appropriate option before writing the CD (see picture). Please note that some DVD writers might not support this option or do support it only after a firmware upgrade. For furher information see: http://www.dvdplusrw.org/resources/bitsettings_pc.html For a better compatibility with self created DVDs we suggest a firmware upgrade for Yamada DVD-2000 and DVD-2100. (Instructions on updating procedure are included in the upgrade file).
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  6. PBC-ON / PBC-OFF on playback of VCD/SVCD

    The player will not play VideoCDs or S-VCDs. The display shows first PBC-ON and then PBC-OFF. For solution see the following images: false format | right format

    To fix such a CD simply copy the movie file (biggest file of CD)from the CD to your PC and build a new VCD/S-VCD of it.
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  7. What is progressive scan?
    Progressive scan DVD players provide a improved picture quality by basically refreshing your image twice as fast . The TV or Video projector you use must be able to accept a progressive scan signal. With the prices dropping on progressive scan dvd players this may be a good option to have if you are planning to buy a new tv in the foreseeable future. Progressive scan dvd players will work on any tv since you can select interlaced output.
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  8. Can I upgrade my DVD Player to play DIVX?
    No!
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  9. What is a Dolby Pro-Logic Surround?
    It is Dolby's analog stereo/surround sound technology
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  10. What is Dolby Digital(AC-3)?
    Dolby Digital (AC-3) is a digital sound compression technique developed by the Dolby Laboratories Licensing Corporation. Supporting 5.1-channel surround sound, as well as stereo (2-channel) sound, this technique enables a large quantity of sound data to be efficiently recorded on a disc. However, nowadays, the understanding has become to be Dolby Digital (AC-3) = Dolby Surround = Dolby Digital 5.1.
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  11. What is DTS?
    DTS stands for Digital Theater Systems. While Dolby Digital is the standard 5.1 digital surround format on all DVD players, DTS is becoming a possible alternative. DTS, first introduced in the movie Jurassic Park, is now found on many film soundtracks. DTS soundtracks have been available on laserdiscs for the past couple of years, but we're only starting to see DVD titles with a DTS soundtrack. There are only about a dozen DVD movies with DTS now, but you can expect this number to grow. And there are quite a few CD titles that are DTS-encoded, from Mozart to Marvin Gaye. Buying a DVD player that's DTS-compatible shouldn't cost all that much more and could mean higher sound quality down the road
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  12. Why is my DVD Player Only Playing Back in Two Channels?
    All DVD disks are encoded with Dolby Digital as the sound track format. This does not always mean that you will hear 5.1 channels. Some disks are encoded in 5.1 channels, some in Pro-Logic, some in 2-channel, and some in monaural. So, even though the disc says Dolby Digital, it does not necessarily mean 5.1 channels were originally recorded. Some disc jackets identify the number of channels, others do not. Also, some discs offer a menu to select the playback format.
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  13. Why Are All DVD Disks Labeled "Dolby Digital" But Some Do Not Play in 5.1 Channel Surround?
    Some DVDs play back in 5.1 channel surround, some in Dolby Surround, and some in mono or stereo. All DVD discs, however, are labeled DD because DD was selected as the primary encoding system for the DVD standard. But DD and 5.1 do not mean the same thing. In this case, DD is the "carrier" or vehicle that contains the sound track. The sound track can be anything from mono to 5.1 channel sound, but it is always encoded in DD on a DVD disc. Some disc packages identify the sound track contained on the disc, some do not. DD is capable of downmixing a sound track. For example, if the DVD has a 5.1 channel sound track, it will also be able to play in Dolby Surround, stereo or mono. But if the disc only has Dolby Surround, it cannot "upmix" to 5.1 channels
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  14. Does the DVX-5500 read PAL DVDs on an NTSC television and vice-versa?
    Yes, the DVX-5500 uses an EM8500 Sigma Designs chipset which has an integrated NTSC/PAL encoder/decoder on board. In short this means that you can watch PAL DVDs on your NTSC TV and NTSC DVDs on your PAL TV.
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  15. I have problems playing CD/DVD which have worked before,what can I do?
    Please keep a DVD-Player always away from dirt, smoke and avoid heat! If the lense of the DVD-Player is dirty you can damage the Player permanently. Also make sure not to use dirty DVD's they will soil the DVD-Player also.
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  16. Why do I have no picture after upgrading the firmware of DVX-5500 ?
    If you upgrade any DVD-Player its settings will reset to default values. For DVX-5500 this is NTSC format, so if your TV-Set cannot display this format you will get no image. Simply press the V-Mode button on your remote control to set the proper video mode.
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  17. HTS-3500 - The Fan is running all the time, why?
    HTS-3500 has an integrated amplifier which gets hot during usage. So it's important to move the heat out of the DVD-Case by using a Fan. The Fan has to run all the time and cannot be turned off.
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  18. MPEG4 - DVX-6000/6100 My selfmade DVD's won't run properly,why?
    Make sure to reduce recording speed. If this won't work try a different Brand of DVD. Please use a full ISO9660 coompatible burning program, if you just burn the files on a CD/DVD using the WindowsXP inbuild function the CD/DVD may not work!
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  19. MPEG4 - DVX-6000/6100 Why is zoom function not working on MPEG4 files?
    Get the latest Firmware update from our website!
    [Back to top]

  20. MPEG4 - DVX-6000/6100 Does the Player support subtitles?
    With latest Firmware you can use Subtitles with "SRT" format. Simply put both files(AVI and SRT) within the same directory, The name of the file must be the same, like xxx.AVI for the movie and xxx.SRT for the subtitles.
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  21. MPEG4 - DVX-6000/6100 the movie/sound stutters,why?
    There are some applications which cannot create proper AVI files. One big troubleshooter is the Software "VIDOMI" To fix this problem simply open the AVI File with "VirtualDub" select "Directstream Copy" for Audio/Video and save as new AVI file. See: http://www.virtualdub.org/
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  22. MPEG4 - DVX-6000/6100 Player crashes when a folder is selected.
    Make sure not to create Folder names with special characters like ()/+ etc. and Folder names should not be longer then 23 characters.
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  23. MPEG4 - DVX-6000/6100 My subtitles won't work
    You can use SRT and SUB format subtitles. Make sure they do not extend 19 characters. Before you start the movie use the "Angle" key to select the subtitle and you'll see "Subtitle selected" onscreen. If you get a # sign then the problem is caused by the writing of the CD/DVD. Make sure to burn with ISO Level 2.
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  24. DVX-6000: the player displays "NO DISK"
    A common reason for the error "NO DISK" (although actually there is a disk in the drive) is a faulty connection between the flat cable of the drive and the player´s mainboard. The cable connects to the board through a clamp socket. You can correct the problem on your own if you open the player´s housing and correct the position of the cable in the socket. (See image.)
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  25. HDD not working with MX205-USB?
    Please make sure the HDD is formatted with Fat32 file system. Partition must be "Primary" Partition! Other file system like NTFS or Partitions like extended Partitions will not work and are not recognized.
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  26. Jerky HDD Playback from MX205-USB?
    Please note that the transfer rate of the USB controller is limited. As the decoding is done in realtime you can compare the transfer rate with a CD-R. If the files play well from CD they will play properly from USB.(Except for USB-Memory Sticks with lower transfer rate) So in case you want to play VOB files or high bitrate files using more then 2000kbps you should play them from DVD.
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  27. Chili DVD-2300, Front Display does not work?
    Please check connection of the display. See image You won't lose warranty if you open the player. Make sure to unplug powercord before opening!
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AstraStick
  1. AstraStick - Why there are only Windows 98/98SE drivers available?

    The AstraStick is suported by Windows Me/2000/XP.
    Once connected to the PC Windows installs generic USB Mass Storage Drivers and the AstraStick appears with its own volume letter.

    There is no USB Mass Storage driver within Windows 98/98SE. Therefore it's needed to install the drivers from the shipped cd.


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  2. AstraStick - Where can i find MacOS drivers?

    MacOS 9 and X support the AstraStick with generic USB Mass Storage drivers.
    Once connected to the Mac it'll be mounted automatically as volume.


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  3. AstraStick - Why did i get a write protected error?

    Please check the "hold" switch of the AstraStick. When you have locked he buttons and you connect the AstraStick with your computer then the "hold" button works as a write protection. I's not possible to write or delete files when the "hold" is activated.
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DVD Recorder
  1. DVR9300, Sound is missing when playing DVD
    Please make sure you setup the speakers properly. If only TV is used enable only front speakers. Set other speakers to "NONE" and "OFF" within "SETUP" of DVD-Recorder
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  2. DVR9300 does not record to DVD-minus!
    Please note DVR9300 is DVD-PLUS recorder so it can record to DVD+R and DVD+RW. Unfortunately some manuals say you can also use DVD-Minus, you can only use "PLUS" media for recording.
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  3. DVR9300, i want to edit recordings on HDD, cut off commercials..
    You need new software version to do such things. Please note there are 2 modells with different tuner available, Philips and Samsung tuner. Make sure to get the proper firmware version. You can see the difference if you compare the image on this [Picture]
    New Version 2.7 is available from [SAMSUNG Tuner]
    [Philips Tuner]
    Please pay attention to upgrade instructions you can find here: [Instructions]
    (Please make sure to reset the recorder before you insert the update CD!!! Press "ANGLE" followed by "CLEAR" key, device will restart, then just press "OPEN" and insert update CD. Please note we cannot give any kind of warranty for any hardware failure caused when not paying attention. If any questions please contact yamada support. **Important** You have to format the HDD to use new features! Due to file system change this is necessary and cannot be changed!
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  4. Which DVD-Recorders do support Showview!?
    Only DVR9100 can support Showview feature, for all other recorders this feature is not available.
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  5. DTR-1000HX , Timer does not work properly
    Please make sure to install latest software in case you get some problems with timer feature. You can download from [Firmware DTR-1000HX]
    Please pay attention to upgrade instructions you can find here: [Instructions]
    (Please make sure to load default settings within setup of the recorder before you insert the update CD!!! Please note we cannot give any kind of warranty for any hardware failure caused when not paying attention. If any questions please contact yamada support.
    [Back to top]

GPS-Navigation
  1. Where to get new MAPS or Software update?
    You can get new software from our business partner smart2go/nokia Please visit: Siehe www.smart2go.com for more details.
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